Terms and Conditions

1. Introduction

Welcome to EcoPest Shield ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our pest control services, website, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our Services.

2. Services Description

EcoPest Shield provides professional pest control services including but not limited to:

• Termite inspection and treatment
• Rodent control and exclusion
• Insect control (cockroaches, ants, bed bugs, etc.)
• Mosquito control services
• Disinfection services
• Preventive maintenance programs

All services are performed by licensed and trained technicians using EPA-approved products and methods.

3. Appointments and Cancellations

3.1 Scheduling

Appointments can be scheduled via phone, email, or through our website. We require at least 24 hours' notice for scheduling most services.

3.2 Cancellation Policy

We understand that sometimes schedule changes are necessary. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations with less than 24 hours' notice may be subject to a cancellation fee of $50
• Same-day cancellations or no-shows may be charged 50% of the scheduled service fee
• Emergency service cancellations have special considerations - please contact us directly

3.3 Late Arrivals

If our technician arrives at the scheduled time and cannot access the property, a $75 re-scheduling fee may apply.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Cash
• Credit Cards (Visa, MasterCard, American Express, Discover)
• Debit Cards
• Checks (subject to clearance)
• Online payments through our secure portal

4.2 Payment Schedule

Payment is due at the time of service completion unless otherwise arranged:

• Residential services: Payment due upon completion
• Commercial accounts: Net 15 terms available for established customers
• Large projects: 50% deposit may be required for projects over $1,000

4.3 Late Payments

Accounts not paid within 30 days of invoice date may be subject to:

• Late fee of 1.5% per month (18% annually)
• Suspension of services until account is current
• Collection proceedings for accounts over 90 days past due

5. Guarantees and Warranties

5.1 Service Guarantees

We stand behind our work with the following guarantees:

• General Pest Control: 30-day guarantee from service date
• Rodent Control: 60-day guarantee for exclusion work
• Termite Treatments: Varies by treatment type (1-5 years)
• Bed Bug Treatments: 90-day guarantee with proper preparation
• Mosquito Control: 21-day guarantee between treatments

5.2 Warranty Limitations

Our guarantees are subject to the following conditions:

• Proper preparation of the treatment area by the customer
• No structural changes or new pest introductions after treatment
• Follow-up treatments performed as scheduled
• Payment in full for services rendered

5.3 Warranty Claims

To make a warranty claim:

1. Contact us within 7 days of noticing pest activity
2. Allow our technician to inspect the property
3. Follow any recommended preparation guidelines
4. Schedule the warranty service at a mutually convenient time

6. Customer Responsibilities

To ensure the effectiveness of our treatments, customers agree to:

6.1 Preparation

• Provide clear access to all treatment areas
• Remove or cover food preparation surfaces as directed
• Secure pets during treatment hours
• Follow specific preparation instructions for each service type

6.2 Safety

• Inform us of any health conditions, allergies, or sensitivities
• Disclose presence of children, pregnant women, or immunocompromised individuals
• Notify us of any beehives, fish ponds, or sensitive plants
• Follow re-entry instructions provided by our technicians

6.3 Property Information

• Provide accurate information about the property
• Disclose previous pest control treatments
• Notify us of any structural issues or water damage
• Update contact information as needed

7. Limitations of Liability

7.1 General Limitation

EcoPest Shield's total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service in question.

7.2 Exclusions

We are not liable for:

• Pre-existing pest damage discovered during our inspection
• Pest issues resulting from customer negligence or failure to follow recommendations
• Damage to property not directly caused by our negligence
• Consequential, incidental, or punitive damages
• Pest problems originating from neighboring properties

7.3 Insurance

EcoPest Shield maintains comprehensive general liability insurance. Certificate of insurance available upon request.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

8.1 Information Collection

We collect information necessary to provide our services, including:

• Contact information (name, address, phone, email)
• Property details and pest history
• Payment information
• Service preferences and history

8.2 Information Use

We use your information to:

• Provide and improve our services
• Process payments and maintain accounts
• Send service reminders and important updates
• Comply with legal obligations

8.3 Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction.

9. Intellectual Property

All content on our website and in our marketing materials, including text, graphics, logos, and images, is the property of EcoPest Shield and protected by copyright laws.

9.1 Use Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without written consent
• Scrape or data mine our website
• Reverse engineer our processes or treatment methods

10. Termination

10.1 By Customer

You may discontinue use of our services at any time by providing written notice.

10.2 By EcoPest Shield

We may terminate or suspend services if:

• You breach these Terms
• Payment is not received
• We are unable to provide services safely or effectively
• You provide false or misleading information

10.3 Effect of Termination

Upon termination:

• All outstanding payments become immediately due
• Any service guarantees are voided
• We will provide final documentation of services rendered

11. Dispute Resolution

11.1 Informal Resolution

We prefer to resolve disputes informally. Please contact us first with any concerns.

11.2 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing other remedies.

11.3 Governing Law

These Terms are governed by the laws of the state where services are performed.

11.4 Arbitration

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify customers of material changes:

• By email to current customers
• By posting a notice on our website
• Through service documentation for ongoing contracts

Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms or our services, please contact us: